Privacy Policy

Privacy Policy for https://marriage-counseling-online.couplesresilience.com

Introduction

Welcome to https://marriage-counseling-online.couplesresilience.com! We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains how we collect, use, and safeguard information about our users in compliance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), along with Colorado’s Consumer Privacy Act (CPA), Utah’s User Choice and Control Act (UCPA), Connecticut’s Connecticut Transparence and Accountability for Data Protection Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, products, or services accessible through links on our site. These entities have their own privacy policies governing how they collect and use your data, so please review them carefully before using such services.

Processing Activities

This Privacy Policy outlines our practices for the following interactions:

  • Using our applications and services as an authorized user
  • Visiting and navigating our websites linked to this policy
  • Receiving communications from us via email, calls, or text messages (SMS)

Personal Data Collection

We collect various types of personal information (hereafter referred to as “Personal Data”) for the smooth operation of our services and to improve your experience. The categories of data we gather include:

  1. Account Information: Details related to your registration and account creation, such as usernames, email addresses, and passwords.
  2. Payment Information: Data needed for processing payments, including credit/debit card numbers, billing addresses, and payment history.
  3. Financial Information: This may include bank account details, investment portfolios (if relevant), or other financial records required for specific services.
  4. Purchase Information: Details about your purchases from our platform, such as product/service preferences, order history, and delivery addresses.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, allowing us to recognize and provide personalized experiences.
  6. Location Data: Information about your geographical location when you interact with our services, which we use for location-based services and analytics.
  7. Feedback and Reviews: Any comments, reviews, or ratings you provide to enhance our services.
  8. Social Media Information: Data from social media platforms when you choose to connect your accounts to our services.
  9. Product Interest: Details about products or services that spark your interest on our platform, including any interactions with recommended content.

We collect this data through multiple channels: user input forms, account settings, browsing interactions, analytics tools, and third-party service providers.

Cookies

We utilize cookies to enhance your experience and analyze website performance. Cookies are small text files stored on your browser that serve various purposes:

  • Strictly Necessary: These cookies enable core functionalities like secure login, account management, and navigation through our site.
  • Preference: They remember your preferences, such as language settings or display options, to provide a personalized experience.
  • Analytics: Analytics cookies help us understand user behavior, gather statistical data, and improve the overall performance of our website.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain Personal Data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. The retention periods vary depending on the type of data and its usage:

  • Account information and payment details are typically retained for as long as your account is active, even after you stop using our services.
  • Purchase history and order records may be kept for billing, fraud prevention, and record-keeping purposes for an extended period.
  • Location data and analytics may be stored indefinitely to improve our services and provide aggregated insights.

Upon request or when no longer required, we will delete or anonymize your Personal Data in a secure manner.

Your Rights

Depending on your jurisdiction, you have several rights concerning your Personal Data:

  • Access: The right to access and review the data we hold about you.
  • Rectification: Requesting corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete your data in certain circumstances, such as when processing is no longer necessary.
  • Restriction: Limiting the use of your data for specific purposes.
  • Portability: Receiving your data in a structured format for transfer to another controller.
  • Objection: Objecting to the processing of your data for marketing or profiling purposes.
  • Non-Discrimination: Ensuring that exercising your rights does not adversely affect your relationship with us.

To exercise any of these rights, please contact our dedicated privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any significant changes will be notified via a prominent notice on our website, along with updated effective dates. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For inquiries, unsubscribe requests, or if you have any questions regarding this Privacy Policy or your data protection rights, please contact us:

  • Email: [email protected]
  • Address (for written correspondence): [Provide physical address]

We value your trust in providing us with your Personal Data, and we are committed to maintaining the security and confidentiality of your information.